• Ajax-megasale
  • Ajax-megasale
  • Ajax-megasale


Customer service


AJAX DIRECT HAS AN NEW E-MAIL ADRESS: INFO@AJAXDIRECT.NL
 
Contact

AFC ajax
T.a.v. Ajax Merchandising
Arena Boulevard 29
Postbus 12522, NL-1100AM
Amsterdam Zuidoost

E-mail: info@ajaxshop.nl
Prices
All prices are including 19% VAT.
If you order from outside the EU(European Union) all prices are without 19% VAT.
 
Payment options
In cooperation with payment provider Buckaroo we offer you a wide variety of payment options:
-          Mastercard
-          Visa
-          Bank transfer
-          Way 2 Pay
-          Direct Debt
-          Cheque
-          PayPal
 
Buckaroo uses a secure connection (ssl) to facilitate the payment process. The payment details like credit card numbers, cvc2 codes, etc. are only used to settle this specific transaction. The information needed to process the payment is encrypted during the process and deleted after the transaction has been completed and settled with the credit card company. For more information contact our customer servicedesk at info@ajaxshop.nl.
 
As soon as we receive your payment we will send you the articles which you’ve ordered.
 
Delivery conditions
The packages will be shipped by our partners DPD (Chronopost International), Fed Ex and TPG. Your product will be shipped within the period which is mentioned on the site. The average shipment time for each region is:
- Region 1 (2 days) = the Netherlands
- Region 2 (4-10 days) = Europe (DPD, Chronopost)
- Region 3 (10-15 days) = Rest of the world (TPG with Priority shipment)
 
Delivery rates
For every delivery we charge an one time fee:
- Region 1 EUR 5,50: the Netherlands
- Region 2 EUR 8,50: the rest of Europe
- Region 3 EUR 15,00: throughout the rest of the world (Priority shipment)
 
Money back guarentee
Unfortunately there may occur problems with the shipping and delivery of our products. Of course we will do everything in our power to avoid that. However, if you are not satisfied you can e-mail us at info@ajaxshop.nl.
 
With Ajax Direct you are able to return your goods for an exchange or refund provided that is within 7 days and make sure the items have not been worn.
 
Please return the goods in original packing along with the invoice and your bank details. Refunds are made within the 14 days after receiving the returned goods. Articles are to be returned to:

Ajax Direct
Postbus 1
3640 AA Mijdrecht 

Sales Conditions
At all of the products which are placed on the website the sales conditions of Ajax Direct are applied. For all your other inquiries or questions you can reach us at info@ajaxshop.nl.